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How to Order
We restock our website on certain dates, the flavours and products available may change each time. After you have placed your order, it will be made and ready for you on the day of restock. Please keep this in mind if you are ordering for a specific occasion or purpose. The next restock is the 24th of September.
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If you are requesting a bespoke order for a special occasion, please get in contact ASAP so I am able to book this into my diary or advise you if your request is even possible.
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Any items that are ready now will be placed into the ‘AVAILABLE NOW’ section of the website; these items will then be ready to post/collect on the day of ordering. Please take note of the best before date which will be listed on the items.
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If you have any questions, please get in touch via our web chat or email us on info@thefabulousfudgecompany.co.uk
Terms and Conditions
Postage, Collection & Deliveries
Coventry delivery slots are available on the date of restock only. Delivers will take place between 10am-2pm unless stated otherwise. A delivery route planner is used to map out the most efficient route which means that you are unable to select the time of delivery. Please ensure someone is home to receive the delivery or advise a safe place to leave the order if you are not available. If no safe place is available and you are not home, we will not re-deliver the order and you will need to collect. If you are local to Coventry and you would like to opt for delivery, please select the Delivery option in the checkout and leave your delivery instructions.
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Collection is available and free from 92 Wyken Avenue, CV2 3BY. Collection is available from the date of restock, please wait for confirmation that your order is ready prior to coming to collect. For more information or if you have any questions regarding collection please get in touch.
Postage is available Nationwide in the UK ONLY.
- £4.50 Hermes (tracking provided)
- £4.50 Royal Mail First Class (not tracked)
- £6 - Royal Mail Tracked
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Please ensure that a plan is in place to receive your order via post, we cannot be held responsible for any delays if you were not home/had no safe place to receive your parcel when it was delivered. If you are still waiting on your order please contact the local sorting office first. All orders will have been dispatched as advised so the delay will be with the royal mail/local sorting. We sadly have no control after the parcels have left our hands at the time of posting. If your order is held at the local post office and is not collected in time before the products go past their best before date, we will not be held responsible for this and no refund will be given. If you fail to collect your order from the sorting office within 10 days, your order will be returned to us. No refund will be given and if you want us to resend it you will be responsible for the postage charge to send it again. Please ensure that your address details are correct when you are placing your order, if any mistakes have been made, please contact us ASAP so we can rectify the issue. If the order has already been posted we have no control and no refund will be given.
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Refunds/Returns
Please be aware that we do not accept returns for items you no longer want or orders placed by mistake, please keep this in mind when you are placing your order. We will only accept refunds if you order has arrived faulty or incorrect in which we will need photographic evidence to prove. In this instance you must return the product and we will conduct an investigation and contact you regarding the outcome. Refunds may take up to 5 working days to reach your account.
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Allergies
All present allergens are clearly marked on our packaging. If you have any concerns about an allergy, please get in touch with us and we'll be happy to advise prior to placing your order. However, if you are still concerned, please be safe and do not consume our fudge. We cannot guarantee our fudge is completely allergen free as all our products are made in a domestic kitchen. We pride ourselves of a high standard of cleanliness and ensure to deep clean all utensils and equipment before, during and after fudge making.
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For a full breakdown of allergens in each of our products, see here.
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Storage
Once you have opened your fudge and you have been able to refrain from eating it all in one go, we recommend to store it in an airtight contain to protect it from going dry and spoiling. Our fudge is best eaten at room temperature however in warmer months we recommend storing it in the fridge to avoid it from melting.
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Our fudge is not suitable for freezing so please make sure to check the best before dates and eat before it expires.
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Weather Conditions
As we work with chocolate-based products, we may decide it is too warm to post items during the highs of British summer, we apologise for any inconvenience this may cause however we will discuss your orders with you if you will be affected by this issue. Please note that we will not be responsible for any heat damage to our products, when they left our kitchen, they are in perfect order. If you order our products with postage in the warmer months you are doing so at your own risk.
Privacy Policy
Your privacy is important to us. It is The Fabulous Fudge Company's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://thefabulousfudgecompany.co.uk.
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Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
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Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
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Personal Information
We may ask for personal information which may include one or more of the following:
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Name
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Email
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Phone/mobile number
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Home/mailing address
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Payment information
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Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
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Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
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Sign up to receive updates from us via email or social media channels
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Use a mobile device or web browser to access our content
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Contact us via email, social media, or on any similar technologies
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When you mention us on social media
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We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
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to contact and communicate with you
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for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
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for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
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for internal record keeping and administrative purposes
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
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Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
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Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
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You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
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How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
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However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
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Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
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International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
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Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
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If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
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If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
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If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
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If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
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Use of Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
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Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
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Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
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If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
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Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
info@thefabulousfudgecompany.co.uk